Frequently Asked Questions
How do I close and lock the gate?
We have a video showing how to close our gate on our Facebook page please click link below to view.
https://m.facebook.com/story.php?story_fbid=1449436641923663&id=757634547770546
Can I book for more than 8 dogs?
Yes we take booking for more than 8 please drop us a message for a quote.
Can I cancel or reschedule my booking?
We allow bookings to be rescheduled if we are provided with at least 24 hours notice. This allows us time to resell the slot.
Where can I find Terms & Conditions?
Terms and Conditions can be found by clicking more under the picture on the booking screen.
Terms & Conditions : When making a booking you agree to the following terms and conditions: All dogs must be kept their lead between the car park and the secure field, ideally all cars should be parked inside the secure gate before taking them out the car. When entering and leaving the field, please be vigilant of other dogs around you and give them enough space. Please discourage your dog from making excessive noise whilst on site. Your dog remains your own responsibility whilst using the field and should not be left unattended at any time. Puppies from 8 weeks old are welcome. In season bitches are welcome The maximum number of dogs in the field at any one time should not exceed 8. Dog owners are responsible for picking up their own dog’s poo. Our poo policy is that if you see it you pick it up. Given the size of the field it is possible you may miss your own dog’s poo, but we ask that if you see any poo you pick it up and someone else will find your dog’s poo and pick it up. Help us keep the fields clean and dog poo free for everyone’s enjoyment. We ask that you put dog poo in the biodegradable bags provided in the field and place it in the dog bins provided. The fences are regularly checked to ensure that they are dog proof but no liability can be accepted for any dog that escapes. We will not accept responsibility for injury, illness or death of your dog from using our facilities. You are advised to insure your pet for all eventualities If your dog has suffered from any illness in the previous 48 hours please do not bring it to the field. Dogs suffering from diarrhoea are not permitted in the field. Please ensure that you close the gate properly behind you when you enter the park and when you are finished you must lock the gate. Please leave on time when your booking is up, especially if another user is waiting. If you are waiting to enter the field please allow sufficient space for the previous user to leave. Hooves 'n' Paws accepts no liability for any losses suffered whilst using the company’s facilities.